TurboStats ScoreKeeper Support and Version Updates
|Install Hangs on Windows XP: You have a process blocking the install. Use the Task manager goto Details. Right click on the setup program and choose Analyze Wait Chain. Then close down the apps blocking the process from starting.|
|How to Score Guide||How Innings Played are Tracked|
|Changing the pitcher||Using EDIT||How to End a Game|
|Score Keeping Issues|
Importing Games into TurboStats
|Importing/Exporting Printable Guide||How to Start a New Season|
|New Game Not in Import List||Stats Import Wrong ?||Importing game brings up the wrong team|
|Imports a few players and then stops with "Error Message"||How Innings Played are Tracked||Can't find data directory. Games larger than 17 innings|
|SK2Turbo has stopped working||Import Game Form Does Not Appear|
Exporting Games to Score fromTurboStats
|Export Lineup to Scorekeeper||SKLineup has stopped working|
|Scoresheet Printing||SKPrint has stopped work|
Sharing the Reports
|How to Email a Box Score||ScoreSheet Emailing/Posting online||How to Email a Scorebook Page|
Updates and Support
|Version 6.0 Updates||Supported Handhelds|
|Version 7.0 Updates|
Hotsyncing Older Devices
|Minor HotSync Issues||Hotsyncing Windows 7, 8 or Vista 64|
|Full HotSyncing Guide||Bluetooth Hotsync Guide||Linked to Missing Export|
sklineup, skprint or sk2turb2 has stopped working message: If you have problems importing or exporting games try setting the file c:\winstats\pilot\sklineup to run "as administrator". Do the same for skprint and sk2turbo.
You may also need to turn off User Account Controls. Typical error message would be "sklineup has stopped working". Repeat this for sk2turb2 and skprint as well.
Install Hangs on Windows XP : You may be having an issue with iKernel.exe. Use the Task Manager to stop the Process iKernel.exe and then re try the install. see Support Issue Q108247 for help. If this still does not work you have to install the latest version of iKernel.exe from the install shield website. see iKernel engine update . If you installed Microsoft Windows CE Services (Windows CE Services versions 2.0, 2.1) on a desktop computer, the InstallShield Setup program may stop responding (hang). To resolve this issue, delete the files in the Temp and Tmp folders. If this fails following these tips on Microsoft's support site: Ikernel.exe error
Also try these suggestions from the Microsoft support site. http://support.microsoft.com/kb/910816
Question: Does ScoreKeeper run on Pocket PC or Windows CE devices? Answer: Yes, if you are using www.styletap.com software to emulate the Palm OS. It works however our tech support will not support any issues.
Question: Is ScoreKeeper available for other sports besides Baseball/Softball? Answer: Yes, we have a Basketball Edition available. We hope to have other sports available in the future.
Question: When I try to start a new game, after I enter line-ups and push ok I get the following message "Fatal Alert Datat Mgr.c, line:9573, index out of range." I then have to reset the Palm Pilot. Each time I try it does the same thing. Answer: This problem is due to blank lines in the lineup of one of the teams who's lineup you are using in the new game. This issues will not occur in ScoreKeeper 6.0c or higher. To fix this in an earlier version of ScoreKeeper first reset the palm and delete the new game you were adding. Then go back to the previous games with the two team lineups you are trying to use for this new game. Check the lineup in the old game for blank lines at the bottom. Select and Delete the blank player lines. Then go back to the game screen and make the new game
Question: The stats for my players on the palm do not include all the games played. Answer: ScoreKeeper looks for matching lineup names and then matching player numbers (not names) to total stats for. Go back into the other games on the palm and edit your line name to match. If you don't want to include some games in the stats then edit the lineup names to make them different. Note: If the lineup names are different, you can still import them into TurboStats. Just use the Select Team pull down on the Import Form to choose the other lineup name.
Question: The Scoresheet prints strange characters and is off the page. Answer: If one of the teams used 5 or 6 or more pitchers in a game it changes the printout from landscape to portrait and may cut off the last couple of innings. Try setting your printer driver to 75% reduction to fit it on the page.
Question: Is it possible to email the Scorebook pages from ScoreKeeper (Print Scorecard)? Answer: Yes, but not directly with our software alone. You need an PDF Creator program to give you a virtual print driver you can print to using Start>Programs>TurboStats>ScoreKeeper Print Scorecard.
Scorebook pages in PDF for email or posting on the web
Download this free PDF printer from CNET Download Now or use Adobe Acrobat or DeskPDF from download.com Click here to visit the download site. Note: TurboStats is not responsible for performance or reliability of any shareware products.
How do I
email a box score of a Scorekeeper game? Answer: Hotsync
and open TurboStats on the PC (or TurboScout). Open your team and click on
the GAMES button. Click on the PDA icon to import the game. Select
the game in the list of ScoreKeeper games, click [ Box Score]. Next, click
on the HTML button. then click preview. In Explorer use
> File>Send>Page by-Email option.
Question: My team was the home team, we won, and it went 7 innings (we didn't bat in the 7th, but we played the field). The players that played the whole game on my team show 6 (fielding tab) and I would have thought it should be 7 (subs seem to track the same when you add the two together = 6). The players on the other team (Visitors) only show 4 and I would have thought it should be 6 (didn't field in the 7th because We/Home team was winning). I printed the game summary and the score sheets and they all look fine? Can you tell me why this is? Answer: After you end the game you need to either press Menu > END GAME or make sure you advanced till you get the DUE UP box to appears. This credits the fielders with an inning played at that position. If you don't advanced to DUE UP the stats will be tracked but not the correct number of innings played. To fix this you can make the change in TurboStats after you import the game or go back on the Palm and open that game to advance to the DUE UP box. Then rehotsync and reimport the game.
Question: I used Edit and my Play by Play report does not print correctly. Answer: This is a limitation of using the edit feature. Certain edit operations actually destroy information needed by the Play by Play feature. Simple edit operations such as changing and error to a hit are safe, but significant edit operations such as changing an out to a hit will cause this problem. Also note that using Undo is safe and does not cause this problem. Therefore if you notice a mistake while scoring and have the opportunity to Undo the mistake right after it occurs, you are much better off doing that rather than going back later and editing the atbat latter.
Question: What is the proper way to score a 6-4-3 double play? Answer: When a batter hits into a double play, record the batter as a DP and fielding for the batter as 6-4-3. Then for the runner on first, record it as 6-4 force out. Yes, the outs may be out of order, but ScoreKeeper will insure that all stats are correct.
Question: Winning Pitcher looks wrong after the data is imported into TurboStats. Answer: ScoreKeeper 6.0 works off the 5 inning rule for starters. If you don't play 9 innings you can edit the W/L/S information easily in TurboStats after you import the game. ScoreKeeper 7.0 uses a % formular of overall innings to determine W/L/S. Again you can edit anything after you import the stats.
Question: How do I advance a runner or runners without one E being counted 2 or 3 times? Answer: Enter the error once, then use the "Advance" button and select "Existing Error" from the pop-up list. This will allow you to advance runners on a previously recorded error.
Question: I have HotSync'ed my game but cannot find it in the list of new games on the PC. Answer: In TurboStats Game Form press the PDA icon and then press the RESET button. The new games should appear. (this issue occurs when you name a game the same as a game you previously scored in the past). For additional HotSync issues click here
Question: I have deleted games from my Palm and I now want to reload them back to the Palm to view the stats. How do I reload a game? Answer: Use Start > Search and choose Files or Folders. Search for *.pdb. You will find your game files. Double click to load the Palm Install Tool to reload them back to your Palm.
If you need assistance with your Palm handheld computer, please contact your handheld computer manufacturer:
Palm: Phone: 847-262-7256
handspring: Phone: 716-871-6448
Sony: Phone: 1-877-760-7669
To download the ScoreKeeper 7.1 update Click
Fixed a problem with Reverse Double Play or
Line Drive Double play in the first half of the first inning only.
(0 unkown appears for the leadoff batter). Fixed a problem with On>
Dropped Third Strike with 2 outs did not display the Pass ball, Wild Pitch
or Error selection.
Attention 6.0 users! Do not download this update unless you want to purchase the 7.1 upgrade. This upgrade will replace 6.0 on your palm and requires a password to activate. You will not be able to enter complete games until you get your codes.)
Note: As of 4/23/03 the update patch allows printing play by play reports for games that gave error messages even though they were scored with version 6.0. Not designed for printing play by play of version 5.0 game files.
"You guys hit a grand-slam with the Edit Button. I have been using ScoreKeeper since it was first put out and now with Edit it is simply amazing. Thank You very much and keep bringing us more great products" - Quote from an existing user
Click Here to Download the
Update to 5.1a
5.1a contains the new "EDIT" feature. EDIT an awesome edition to the program however This feature has not been thoroughly tested and is to be used at the users own risk. We suggest you use UNDO whenever possible and when you must use EDIT take note as to what you are editing and check the statistics after they are imported into TurboStats. Please email feedback if you find any errors with edit.
5.1a fixes datamanager error if you left a blank line in your lineup. Also fixes some printing issues with the scorebook page printing
Also in the 5.1 version is fixes for:
-fixed runner put on base by tie
breaker, incorrectly getting an AB
Please Note: You can now change the Uniform Numbers after the game has started. If you have other games on the Palm using the same roster with the old uniform number, the stats won't appear when you select [x] All Games. You must go back to those games and edit the uniform number there as well.
Hotsync procedure to bring data into TurboStats from ScoreKeeper
Question: When I choose games> Import from ScoreKeeper
or press the PDA icon in TurboStats, you get a
message that says "can't find sk2turbo.exe". "ScoreKeeper is not
installed" and the import form never appears. Solution: Exit out of
TurboStats and delete the file c:\winstats\import.inf. Then start TurboStats again and it
will reset the import.inf file.
Question: When I try to HotSync it gives me an error message like this one.
When I try to
Import a game it brings in a few players and then give the error
"Check the game notes".
How to delete a game in TurboStats you imported by mistake: If you imported an incorrect game then delete all players out of the batting order for the game in TurboStats and use Game> Delete Game menu to remove it. You can only delete the last game in the TurboStats game list.
HotSync Error Message (version 3.0 only): During the HotSync process you get a fatal error message from sk2turbo.exe
Cause: Do not change a player's uniform number after you start scoring a game. Make all uniform numbers changes before the game begins. It's ok to add players to the lineup after the game begins. If you change a uniform number during the game you will get this error.
Export to ScoreKeeper procedure to bring data into ScoreKeeper from TurboStats.
Note: You can export a blank game with two lineups to score in ScoreKeeper. You cannot export any statistical data created in TurboStats as scorekeeper data. Only rosters.
Problems Hotsyncing with version 10.0 TurboStats
Problem: When I try to import a game with version 10.0 it keeps prompting me for the player's names. I see the players name in the list of players and can select it, but why doesn't it work automatically. Solutuion: If you have upgraded your TurboStats from an older version and can see uniform numbers in front of the player's names then you have a problems with your defaults.inf file. Close TurboStats completely first. Then in the c:/winstats directory edit the file defaults.inf in Notepad (just double click on it and notepad should load). The 17th line down should be either a -1 or 0. If it's blank then type in a 0 (zero) and press save. Now the game should import automatically and there should be no uniform number shown in the import screen. Check to see if there is a new update for TurboStats you should download. see update
Problem: You create a new lineup in TurboStats, then press HotSync and your game does not appear in the ScoreKeeper game list.
Problem: I can't change uniform number after I start scoring a game.
Question: How Do I Start a New Season?
There are various approaches to creating a new season in ScoreKeeper and
TurboStats. We have listed a few methods here so choose the best
method for your program and your desired use of last years data. Just
so you understand how ScoreKeeper games are backed up. When you
hotsync your PDA the Palm software copies all of your ScoreKeeper game files
to a folder on your computer. Usually c:\program
files\palm\your palm id\backup. These files end with .pdb. If
you use the Delete function on the PDA the game files will be moved on the
PC when you hotsync to a folder called "archive". You could
always add these old games back using the Palm Quick Installer app in the
Approach 1. No need to use or refer to last years data on the Palm but you want to save the Career totals in TurboStats on the PC.
Approach 2. You want to refer to last years data for your Opponents stats and spray charts on the Palm and you want to save the Career totals for your players in TurboStats on the PC. You don't want last years stats for your team to be included when you view stats on the PDA. It's important to understand that ScoreKeeper tracks stats by Lineup Team Name and Uniform Number.
Approach 3. Clear the old games and start with a clean slate.
Answer: TheEdit button allows changing a previously recorded atbat including changing the pitcher. There are times when you need to change an atbat recorded earlier but do not want to use Undo, loosing all the data that was recorded after the atbat that needs changing. The Edit button will allow you to edit every aspect of the atbat. Care must be used when using Edit . It is possible to edit an atbat to create situations that make no sense, such as 4 outs. To change an atbat use the left <- arrow to scroll back the each atbat you need to change, tap EDIT to bring up the edit form. If you are changing pitchers, select the pitcher for the atbat, the press PITCHES to bring up the pitching form and then press Done. Pressing Pitches is neceassary to transfer all the pitches thrown to the new pitcher. Otherwise the new pitcher will get the Batter Faced and the stats but not the number of balls and strikes thrown. REPEAT this for each atbat you had the wrong pitcher in. NOTE: although you can change all the pitching stats, the number of innings pitched in the Fielding Stats sections of TurboStats will not import correctly and will show the original innings. After you import the game into TurboStats, select the new pitcher in the batting order, press the fielding tab and choose the Pitcher position from the pull down list, edit the number of innings and then subtract the number of innings from the original pitcher. This will not effect the Pitching stats, only the fielding innings played if you don't make this change.
Fixes were made to the Scorebook page print program to fix errors with batting around and orders with players that have unchecked [x] Bats boxes in the middle of the lineup. It also fixes other issues listed below.
ScoreSheet Printing Limitations:
Question: The Pitching summary doesn't fit on the page. Answer: Depending on how many players batting the summary might not fit on the page. There is no fix for this except for using legal size paper and changing the paper size in the printer setup.
Question: How do I get the balls and strike to print on my score sheet? I do not use the Ks on my palm so it should work. What am I doing wrong? Answer: There has been some reported problems with the balls and strikes not appearing on some printers. The solutions has been with the printer driver. Postscript printers tend to drop the ball and strikes. Please download and install the most recient version of your printer driver and the problem should go away. If you printer has non postscript drivers try those. This has been fixed with ScoreKeeper version 5.0.
Question: How do I print a ScoreSheet? Answer: Click here
Question: I can't get the scoresheets to print. I did not accept the default path during installation and instead put ScoreKeeper in the Programs Files directory. Answer: (TurboStats 9 or earlier) Edit the path in the game form (click on the notepad icon) to be Program Files instead of Progra~1. Then save the game and then try to print the scoresheet.
Copyright © 2002 TurboStats Software Co.